Orbost Centrelink Agent services

 

Staff can

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• sight and photocopy identity documents. This means original documents do not need to be sent in the mail to support claims.

• accept claim forms and documents required to be lodged

• respond to customer enquiries and provide assistance, guidance or referral if needed

• assist customers to access digital services​

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Other services available include:

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• information products, forms and brochures

• a telephone for department related busines

• fax and photocopy facilities to forward material to Centrelink

• free wifi

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Agents are not departmental staff and cannot:

 

• make any payments or decisions about payments

• review, assess or vary payments

• issue Electronic Banking Transfers, Basics Cards, Medicare Cards or Health Care Cards